Compliance
Quality Assurance
Smart Serve Care is committed to provide high qualifies and well skilled staffs for all residents in disability and aged care facilities in NSW. We have developed a comprehensive approach to quality assurance that includes the following key elements:
Staff Training:
We provide extensive training for all our staff to ensure they have the skills and knowledge necessary to provide high-quality care to your organisation. This includes training in areas such as infection control, medication management, and dementia care. We also offer ongoing professional development opportunities to keep our staff up-to-date with the latest best practices in disability and aged care.
Monitoring:
At Smart Serve Care, we maintain the highest standards of care by regularly monitoring our staff. This includes verifying staff hours for shifts completed and ensuring adherence to schedules. We conduct routine audits to assess performance and solicit feedback from staff members. This information helps us identify areas for improvement and implement necessary changes swiftly.
Evaluation Processes:
We have established robust evaluation processes to assess the effectiveness of our services and identify opportunities for improvement. This includes collecting and analyzing data on key performance indicators, such as resident satisfaction, staff turnover rates, and compliance with regulatory standards. We use this data to inform our quality improvement initiatives and ensure that we are delivering the best possible care to your facility.
By implementing these quality assurance measures, Smart Serve Care ensures that we are providing the highest quality care to your aged care and disability facility in Sydney. We are committed to continuous improvement and to ensuring that our services meet the needs and expectations of your facilities.
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Contact Details
- Phone Number
1800 940 390
- Email Address
support@smartservecare.com.au
- Location
188 S Parade Auburn NSW 2144
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